Shipping policy

Support Center (Affoffical)

Contact us

Email: service@affoffical.com
If you don’t see your question here, email us and we’ll reply as soon as possible.

1) Order Help

Edit / Cancel an Order

  • Orders start processing shortly after checkout
  • Changes or cancellations aren’t guaranteed
  • Email service@affoffical.com ASAP with your order number

Missing Order Confirmation Email

  • Check your spam/junk folder first
  • If it’s not there, email service@affoffical.com and we’ll confirm your order status

Account Required?

No—guest checkout is available. Creating an account helps you:

  • view order history
  • save shipping details
  • track orders more easily

Payments

  • Major credit/debit cards accepted
  • Other payment options (if available) are shown at checkout
  • Options may vary by location

Discount Codes

Promotions may be offered occasionally. Rules:

  • One discount code per order (unless stated otherwise)
  • Discounts can’t be applied retroactively

2) Shipping & Delivery

Processing Time + Delivery Time

  • Processing: usually 1–3 business days (excluding weekends and holidays)
  • Delivery time depends on:
    • your location
    • the shipping option selected at checkout

Tracking Your Shipment

  • You’ll receive a shipping confirmation email when your order ships
  • Tracking details provided if available
  • Tracking may take 24–48 hours to update

International Shipping

We ship to many regions worldwide. If your destination isn’t available at checkout, email service@affoffical.com and we’ll do our best to help.

Duties / Taxes / Customs Fees

International orders may incur duties, taxes, or customs fees charged by your country/region:

  • These fees are not included in your purchase total
  • The customer is responsible for these charges

Delayed Delivery

Delays can occur due to carriers, weather, or customs. If your order looks delayed, email your order number and we’ll help you track it.

Marked “Delivered” but Not Received

Please try the following:

  • Check around the delivery area (doorstep, mailbox, parcel room, etc.)
  • Check with household members or neighbors
  • Check with your building’s front desk/concierge/security

If it’s still missing, contact the carrier directly first. You can also email us and we’ll assist where possible.

3) Returns & Refunds

Returns

Eligible items can be returned within 30 days of delivery if they are:

  • unused
  • unopened
  • in original packaging

For details, please review our Return & Refund Policy.

Opened / Used Items

Not returnable (for hygiene and safety reasons).

Damaged / Defective / Incorrect Items

Contact us within 7 days of delivery. Email service@affoffical.com with:

  • your order number
  • clear photos of the item and packaging

We’ll review and assist as quickly as possible.

Refund Timing

After your return is received and approved:

  • refunds go back to the original payment method
  • allow 5–10 business days for the refund to appear (depends on the payment provider)

4) Clothing Products & Care (Apparel)

Safety / Wearability

  • Intended for everyday wear when used as designed
  • Review the product description, sizing info, and care label/instructions before wearing
  • If you have allergies/sensitivities, check fabric composition/material details on the product page before purchasing

Materials / Fabric

Materials vary by item (e.g., cotton, polyester, nylon, wool, denim, blends). Each product page lists fabric composition and key specs.
For confirmation on a specific item, email the product name/link to service@affoffical.com.

Odor on First Open

Some garments (especially those in sealed packaging or with certain dyes/finishes) may have a slight odor initially. This typically fades after airing out in a ventilated space for 24–72 hours, or after the first wash (follow the care label).

Washing & Care

  • Follow the care label and any instructions on the product page
  • Wash with similar colors
  • Avoid harsh chemicals/bleach unless the care label says they’re OK
  • Use low heat when applicable; high heat may damage prints/embroidery
  • Air-dry when possible to help preserve shape and color

Photos vs. Real Product (Color / Size / Fit)

We aim for accurate display, but:

  • minor color variation can occur due to lighting/screen settings
  • manual measurements may differ slightly

If exact sizing matters, review the size chart and listed garment measurements carefully before ordering.

5) Customer Support

How to Reach Us

  • Email: service@affoffical.com
  • Phone: 1 （843）838-7972

Reply Time

We aim to respond within 1–2 business days, depending on volume and business hours.

Contact Information

Company Name: Golden Key (Far East) Trading Company Limited

Address: Unit 503, 607 Nathan Rd, Mong Kok, Hong Kong
Email: service@affoffical.com
Phone: 1 （843）838-7972